Live InsectsWe guarantee live arrival if your region's temperatures are between 50 degrees and 95 degrees and
IF you accept your package on the first delivery attempt. Please leave a note to seller if you would like your order held for pickup at your local USPS location if temps in your area is cold or hot.
Send Photos of DOAs within 24 hrs of delivery for replacement or refund.
Product ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Badassbugs1@gmail.com.
Sale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Badassbugs1@gmail.com and send your item to: Bad Ass Bugs 10213 Belnap Pl. NW Albuquerque New Mexico US 87114
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: Bad Ass Bugs 10213 Belnap Pl. NW Albuquerque New Mexico US 87114
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.